Refund Policy

All refund requests must be sent in writing to contact@conciergerie-privee-suzosky.com. A response is provided within 5 working days.

• More than 72h before the service: full refund excluding transaction fees (~3%).
• Between 72h and 24h: 50% of the amount retained.
• Less than 24h: no refund, except in cases of duly justified force majeure.
• Aviation and yacht services: specific conditions stated in the quote (generally non-refundable within 7 days).

If we are unable to perform a service due to unavailability, you have the choice between:

• A full refund within 7 working days to your original payment method.
• An equivalent service at a later date.
• A Suzosky credit increased by 10%, valid for 12 months.

The following are considered cases of force majeure: weather conditions making the service impossible or dangerous, airport closure, serious public order disturbances, client hospitalization (with medical proof), death in the close family. In these cases, a full credit is issued.

Refunds are issued to the original payment method (card, mobile money, transfer) within 7 to 14 working days depending on the channel. No cash refunds.

Any complaint regarding the quality of a service must be sent to us within 7 days following the end of the service, with supporting evidence. An investigation is opened and a response provided within 15 days.